Privacy Policy

1. Introduction

PS Electrical is the official mobile application and website operated by M/S- POLE STAR ELECTRICALS. This Privacy Policy explains how we collect, use, store, protect and share user information when users access our mobile app, website, products and services. By using PS Electrical, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information such as full name, mobile number, email address, username, shipping address, billing address, profile photo, order details, wishlist data, cart data, payment status, transaction reference, device information and app usage information. We collect this information only when required to provide our services.

3. How We Use Your Information

We use collected information to create and manage user accounts, verify login details, process orders, manage delivery, provide customer support, send order-related communication, improve app performance, prevent misuse, maintain security and comply with legal or business requirements.

4. Account and Login Information

Users may create an account using details such as name, email address, mobile number and password. This information is used for authentication, account management, order history, profile management and customer support. Users are responsible for keeping their login credentials confidential.

5. Payment Information

Online payments are processed through trusted third-party payment gateway providers such as Razorpay. PS Electrical does not store debit card numbers, credit card numbers, UPI PIN, banking passwords or complete payment credentials on its servers. We may store payment status, transaction ID and order payment reference for order confirmation and support purposes.

6. Order and Delivery Information

We collect order details, delivery address, contact number and related information to process purchases, arrange delivery, manage returns, provide invoices and support customers regarding their orders.

7. Profile Photo

If users upload a profile photo, it is stored securely and used only for displaying the user profile inside the app or website. Users may update or remove their profile photo where such option is available.

8. Data Sharing

We do not sell, rent or trade personal information. We may share limited necessary information with payment gateway providers, delivery partners, hosting providers, technical service providers or legal authorities when required to complete services, comply with law, prevent fraud or protect our business and users.

9. Third-Party Services

Our app or website may use third-party services such as payment gateways, hosting services, Google Play services and analytics or technical tools. These services may process limited data according to their own privacy policies and security practices.

10. Data Security

We use HTTPS communication, secure server systems, access control and reasonable technical safeguards to protect user data from unauthorized access, misuse, alteration or disclosure. However, no digital platform can guarantee absolute security.

11. Data Retention

We retain user information only for as long as necessary to provide services, maintain order records, comply with legal, accounting, tax, fraud-prevention or business requirements. Some transaction and invoice records may be retained even after account deletion if required by law.

12. Account Deletion and Data Deletion

Users may request deletion of their account and associated personal data by visiting our Delete Account page or by contacting us through email. After verification, we will process deletion requests within a reasonable period. Certain order, payment, invoice or compliance records may be retained where legally required.

13. User Rights

Users may request access, correction, update or deletion of their personal information by contacting us. Users may also update certain profile details directly from the app where available.

14. Children’s Privacy

PS Electrical is not directed towards children. Our products and services are intended for users aged 18 years and above. We do not knowingly collect personal information from children.

15. Cookies and Website Usage

Our website may use basic cookies or similar technologies to improve user experience, maintain sessions, enhance security and understand website usage. Users may manage cookies through their browser settings.

16. User Responsibility

Users must provide accurate account, contact, payment and delivery information while using our services. PS Electrical is not responsible for failed delivery, communication issues or order problems caused by incorrect user-provided information.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of our app or website after updates means users accept the updated Privacy Policy.

18. Contact Us

For privacy-related questions, account deletion, data correction or support requests, users may contact us using the contact details provided below.

Business & Contact Information